1
a) Tickets cannot be exchanged or refunded, except in the case
of the performance being cancelled.
b) In the event of cancellation, ticket-holders will be offered
tickets for an alternative performance, where available, or a
full refund of the amount originally paid for the tickets.
c) Refunds in respect of cancellation will only be given on tickets
purchased through the Mumford Theatre Box Office.
d) The management reserves the right to make refunds to ticket-holders
by cheque or credit/debit card at a subsequent date, rather than
by cash on demand.
e) Refunds made on tickets due to cancellation does not extend
to refunds of postage charges made in sending tickets to customers.
f) Refunds made on tickets due to cancellation does not entitle
ticket-holders to claim associated personal expenses incurred
including, but not limited to, travel, car-parking, baby-sitting,
credit-card interest.
2
The management reserves the right to:
a) refuse admission to any ticket-holder.
b) refuse admission to latecomers until the interval or a suitable
break in the performance.
c) request any ticket-holder to leave the theatre and to take
any appropriate action to enforce this right.
3
The use of cameras, video equipment and sound recorders is forbidden
during performances.
4
Mobile phones, pagers and digital watches must be silenced before
entering the auditorium.
5
Smoking is not permitted in any part of the building, and the
consumption of alcohol is not permitted in the auditorium.
6
It is the ticket-holders responsibility to have determined the
suitability of a performance prior to purchasing tickets.
7
a) Young children and/or babies are not permitted in the theatre
without a valid ticket.
b) Children under the age of five must be accompanied by a parent
or other responsible person aged sixteen or over.
c) Ticket-holders are not permitted to bring pushchairs, prams
or carrycots into the auditorium.
8
The management cannot be held responsible for the early or late
finishing of a performance. Estimates of running times given by
the Box Office are intended as a guideline only.
9
a) Ticket-holders are responsible for their personal possessions
whilst in the theatre.
b) The management cannot be held responsible for items lost or
stolen.
c) Items found in the theatre will be held as Lost Property by
the Mumford Theatre for a period of three months following which
they will be disposed of.
10)
Ticket-holders are obliged to observe instructions given to them
by members of the Theatre staff and/or Anglia Ruskin's Security
staff.
b) In the event of an emergency ticket-holders will be directed
to leave the theatre quickly and quietly, and in a manner which
avoids putting other individuals at risk.
The Mumford Theatre is a facility owned and managed by Anglia
Ruskin University.
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